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Frequently Asked Questions

What are the benefits of switching to Rise?

Rise puts people back at the center of their health decisions, through an end-to-end ecosystem of care that eradicates the misaligned incentives that have led to soaring costs and worse outcomes. Through understanding employer needs from a business and a health perspective, Rise partners with companies to help them contain, manage and control health costs while making concierge-level proactive care accessible and affordable.

What do my employees get?

Each member in our network has access to an integrated Rise Care Team that works together to initiate and maintain exceptional member care. Each Care Team consists of a primary care doctor, a holistic nurse, a nutritionist, a psychologist, and a health coach. There’s also a benefits concierge who helps members navigate their options. The goal of the Rise Care Teams is to fully support the integrated wellness of each member, helping them to stay healthy and reach their own unique goals.

Are my employees locked into Rise’s care for 12 months?

Rise is completely customizable and can be cancelled, or benefits changed on a monthly basis. New employees can also be added on a monthly basis.

What is the cost of implementing Rise?

Rise customizes pricing according to employer needs, on a case-by-case basis. Our team partners with employers to understand what they need, and offer unprecedented levels of holistic care at costs far lower than traditional insurers.

Can employees access their care team at any time, day or night?

Yes, they can access the app at any time, 24/7. The Rise Care Team is available during primary business hours 8:00am to 5:00pm. Outside of these hours, a member of our on-call team will be available for members.

What if an individual encounters a medical emergency and is rushed to the E.R. or must call 911 for an ambulance?

Rise members should reach out to their Rise Care Team in case of emergency. The Rise Care Team and benefits concierge will guide members to the best immediate care possible.

What if employees already have a doctor they want to see?

Rise Members are assigned to Care Teams that are highly trained in holistic and preventative medicine. If members are currently seeing specialists or want to keep their PCP, we are happy to work with them to ensure seamless continuity of care.

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